Terms and conditions for etech.co.ke trading as Etech Global Office Solutions Ltd.

  1. Definition of terms

In these Terms and Conditions of business the following meanings shall apply: –

“The Company”shall mean Etech Global Office Solutions Ltd who’s office and place of business is at:

Ramogi House 2nd Floor RM 207, Luthuli Avenue, Nairobi

“The Customer”shall mean any person or persons, firm or company who buys or agrees to buy goods from the Company.

2. General Conditions Applicable

2.1 The terms and conditions below are binding for all transactions / order of business conducted throughout the website. All conditions of the Customer or other terms and conditions or warranties whatsoever are excluded from the contract or any variation thereof unless expressly accepted by the Company in writing, and these terms and conditions shall be deemed to be incorporated in any sale / invoice or quotation received from the Company .

3. Orders taken without payment / Credit terms / Quotations

3.1 Customers ordering goods selecting credit terms may be refused depending on the relationship and history of the client, or if no history is available. The Customer acknowledges that no contract was entered into in reliance on any representations other than those incorporated in the Company’s quotation and these Conditions, and particularly no catalog or price list shall form part of the contract documents.

3.2 Prices on the website are valid on the date of which they are published. A previous quotation by the Company shall not constitute an offer and there shall be no binding contract until the Company has confirmed acceptance of an order placed by the Customer, either in writing or by fulfilling that order. Telephone orders will not be accepted unless prior credit terms or history of relationship has been approved by management, and followed by an official local purchase order.

4. Prices and Payment

4.1 The total invoice amount to the Customer is what is owed to the Company, which may also take into account cost of transport or storage arising after the date of contract or during the performance of the contract.

4.2 Payment of the price and VAT shall be due on delivery unless a different time for payment is specifically stated within the Company’s quotation or acceptance of order. Time for payment shall be of the essence.

4.3 All other sums due to the Company from the Customer are payable on demand.

4.4 If the Customer is in default in paying any sum as and when it becomes due, the Company shall have the right to suspend all further deliveries until the default is made good and/or to cancel the contract so far as any goods remain to be delivered thereunder.

4.5 The Customer shall not in any event, until all monies due have been paid to the Company, be entitled to pledge, or in any way charge by way of security for any reason, any of the goods which remain the property of the Company, but if the Customer does so all monies due to the Customer shall become immediately due and payable without prejudice to any other right or remedy of the Company.

4.6 VAT is calculated on the current rate issued by the Government of Kenya. Prices on the website show VAT inclusive and exclusive rates where applicable and for zero rated items, prices are published as are.


5.1 After an order is place online, the Customer will immediately receive a confirmation email stating the order details and the payment amount.

5.3 After confirmation  The Company, The Company will endeavor to deliver the goods as fast as possible. If an order is received from a customer by 12 PM the Company will endeavor to dispatch the ordered goods the same day for deliveries around Nairobi. Deliveries outside Nairobi may be dispatched the following morning.  However, delivery dates and times specified by the Company are approximate only, and unforeseen circumstances may delay dispatch.


6.1 Customers placing orders from outside Nairobi will receive a confirmation email immediately after placing the order. A follow up email will be sent by the Company to acknowledge the order and a further email will be sent with delivery options and prices, or if the Customer has expressly chosen to receive goods with a specific courier, the Customer must provide their account number.

6.2 Once payment terms are agreed, the goods can be dispatched immediately.

6.3 Goods upon delivery must be checked by the Customer for any damage, mishandling and must immediately be reported to the Company.

7. Cancelling and Returning Goods

7.1 Unless accepted by the Company for valid reasons tied to our warranty statements, No cancellation or returns by the Customer of any order accepted by the Company shall be valid unless agreed by the Company in writing. Such agreements may need to compensate the Company for any loss, costs, damages, charges and expenses thereby incurred by the Company, such compensation to be decided by the Company in its absolute discretion. In particular, the Company reserves the right to charge a handling fee for goods which are accepted back into stock for credit, although the Company’s claim in this regard may not be limited to this sum.

7.2 The Company reserves the right to make any changes in the specification of goods which are required to conform with any applicable safety or other statutory requirements or where the goods are supplied to the Customer’s specification which do not materially affect their quality or performance.

8. Warranty

The Company’s warranties are subject to the correct usage as expressly described by the manufacturer’s, and the Company will not accept loss or damage due to incorrect usage.

9. Law of Kenya

The terms and conditions expressed are to be interpreted within the abiding laws of Kenya.

10. Guarantee of Product

The Company guarantees its products to be free from defects in material and workmanship. Liability under this warranty is limited to obligation to replace any product found to be defective under normal use and service.

In the event of a product damaging a printer/copier, the Customer must firstly notify the Company and then after Company authorization, obtain a Service Report from a qualified independent service engineer approved by the Company. Should the report prove that the Company’s product has damaged the printer/copier, the Company will reimburse the cost of the Service Report and replace or repair the damaged product as deemed necessary.

11). Notice of No Affiliation

All brands and trademarks used on this website are only for descriptive purposes only and are in no way affiliated with OEM’s (Original Equipment Manufacturer’s)